Responsible Gaming Policy

Playing Responsibly, Living Well

1. Our Commitment to Responsible Gaming

At Canadian Lucky Draw, we believe that lottery participation should be an enjoyable, occasional form of entertainment—not a source of stress, financial hardship, or personal difficulty. We are committed to promoting responsible gaming practices and providing support to those who may be experiencing challenges with their lottery participation.

This Responsible Gaming Policy outlines our commitment, the tools we provide, and the resources available to help you maintain healthy lottery participation habits.

2. What Is Responsible Gaming?

Responsible gaming means keeping lottery participation:

3. Understanding Lottery Odds and Randomness

3.1 Lottery Outcomes Are Random

It is essential to understand that:

3.2 Odds of Winning

Lottery odds vary significantly by game. For example:

Always review the official odds for any lottery game before participating.

3.3 Lotteries Are Not Income

Lotteries should never be viewed as:

4. Setting Personal Limits

4.1 Before You Start

Before purchasing lottery tickets, ask yourself:

4.2 Setting Spending Limits

We strongly encourage you to set firm spending limits:

You can set these limits in your account settings. Once set, limits cannot be increased immediately—there is a mandatory cooling-off period of at least 24 hours.

4.3 Time Management

In addition to financial limits, consider time limits:

5. Recognizing Warning Signs

Lottery participation may be becoming problematic if you notice any of these warning signs:

5.1 Financial Warning Signs

5.2 Behavioral Warning Signs

5.3 Emotional Warning Signs

5.4 If You Recognize These Signs

If you or someone you know is experiencing these warning signs, it's important to seek help immediately. Problem gambling is a serious issue, but support and treatment are available.

6. Self-Assessment Tool

The following questions can help you reflect on your lottery participation. Answer honestly—this is for your benefit only.

Self-Assessment Questions

  1. Do you often spend more money on lottery tickets than you intended?
  2. Have you borrowed money to buy lottery tickets?
  3. Do you think about lotteries most of the time?
  4. Have you lied to family or friends about your lottery participation?
  5. Do you feel restless or irritable when you try to cut back?
  6. Have you neglected work, family, or other responsibilities due to lottery activities?
  7. Do you use lottery participation to escape from problems?
  8. Have you tried to stop or cut back but found it difficult?
  9. Has lottery participation caused arguments with family or friends?
  10. Do you feel the need to buy more tickets or spend more money to get the same excitement?

If you answered "yes" to several of these questions, please consider reaching out for support.

7. Responsible Gaming Tools

We provide several tools to help you maintain control over your lottery participation:

7.1 Deposit Limits

Set daily, weekly, or monthly limits on how much money you can deposit into your account. Limits can be:

7.2 Time-Out Period

Take a temporary break from lottery participation:

7.3 Self-Exclusion

For more serious concerns, you can self-exclude for a longer period:

7.4 Reality Checks

We send periodic reminders about:

7.5 Transaction History

View detailed records of:

8. Support Resources

If you need help or support, numerous resources are available:

8.1 National and Provincial Resources

Responsible Gambling Council (Canada)

Problem Gambling Services

8.2 International Resources

8.3 Online Resources

8.4 Our Support Team

Our customer support team can:

Contact us: [email protected] or 1-855-662-5686

9. For Family and Friends

If you're concerned about someone else's lottery participation:

9.1 Signs to Watch For

9.2 How to Help

9.3 Support for Loved Ones

Many organizations offer support for family members affected by problem gambling:

10. Underage Gambling Prevention

We take underage gambling prevention very seriously:

10.1 Age Verification

10.2 Parental Guidance

If you're a parent or guardian:

11. Employee Training and Awareness

All our staff members receive training on:

12. Regulatory Compliance

Our Responsible Gaming Policy complies with:

13. Continuous Improvement

We are committed to continuously improving our responsible gaming practices through:

14. Contact Information

For questions about our Responsible Gaming Policy or to request support:

Canadian Lucky Draw Inc.
Email: [email protected]
Phone: 1-855-662-5686
Available: Monday-Friday, 9 AM - 5 PM EST

15. Emergency Support

If you or someone you know is in crisis:

Remember

Lottery participation should be enjoyable and optional—not stressful or problematic. If you're concerned about your behavior or that of someone you know, help is available. Reaching out for support is a sign of strength, not weakness.